Hello, Jason. (If you're not Jason, login or create account.)
I had exactly the same problem. I kept being told to use a different machine. Luckily, I had 4 machines at my disposal....and the 4th one worked.
There's a real bug in the update utility that prevents it from working with most computers. Eventide doesn't seem to be addressing this bug as far as I can tell. There's no reason it should not connect if you're seeing the box in the device manager.
Same problem here, I'm on a Mac OS 10.4.11. this really needs to be addressed.
Hi guys. We are addressing the issues and we thank you for helping to point these things out. We want the update process to work as much as you want it to (even more??) and we are definitely working on it. Thanks for your patience and for helping us troubleshoot! You guys rock.Alan
On your PC attempt, when you plugged in the stomps the first time, did you get the add usb device installation? The first time I tried it didn't install the usb device and hence wouldn't find it in the utility. I manually ran the add hardware option, and windows installed the usb drivers. After this it came up in the device manager and then in the utility. They had to email me the bam file, but it ended up working for me. Hope this helps.
Likewise. I am on a Mac 10.4.11 and the utility will not recognize the TF.
Any solutions yet?
Thanks
A problem for me as well - and my system does recognize the device as "USB Audio Device".
Very frustrating that I cannot update it,,,
Hi Michael,
I checked your account and I see that your TimeFactor is showing a successful update completed yesterday to the current version 2.0.3.
Is this correct or do you still require assistance?
Hi - do we have a rough time fram for a fixed version of the utility? This month, hopefully? Thanks!
I think you mean that you only have 10 bank, not 10 presets. If this is what you meant to write, and the update was successful, you would only see the first 10 Banks. When you update only the first 10 Banks are active. Here's what the update notes say:
"Version 2.0 doubles the available space for storing presets. There are now 20 Banks of two Presets, totaling 40 available Preset slots. Selecting BANKS in the UTILITY System Menu, you can enable a range of Banks by selecting the (L)ow and (H)igh BANK. This is useful if you are playing a gig and you know that you will only need to access a specific BANK range. TimeFactor ships with 20 unique Factory Presets - the Presets stored in BANKs 11-20 are duplicates of BANKs 1-10. The default setting for the (H)igh BANK is 10. "
In System Mode, in addition to enabling the addiltional Banks, you can display your software version.
i'm having the same problem trying to upgrade from 1.1
in my case it seems to be related to XP SP3. It works under SP2. Eventide needs to address this but I'm not holding my breath.